Important Information

Important information about Max Money Group Limited (FSP564207)

Max Money Group Limited T/a Max Loans, Max Mortgages, Max Insurances, Max Businesses


The purpose of this document is to provide Disclosure Statement Stage 1, in our capacity as a Financial Advice Provider.



Licence status and conditions 

Max Money Group Limited FSP564207 (Max Money Group) is authorised under the licence of Insure 247 Limited FSP626729 (Insure 247) to provide financial advice service in relation to general insurance products for both residential clients (e.g, home and contents insurance, car and vehicle insurance and travel insurance) and business clients (e.g., liability insurance, cyber risk insurance, life & key person insurance, professional risk insurance and property insurance).


Max Money Group trades under the brand Max Insurances when providing financial advice service relating to general insurance products.



Our head office contact details are

Address: Unit D1, 27-29 William Pickering Drive, Rosedale, Auckland, 0632, New Zealand


Telephone: 09 913 3011, or 0800 275 629 (toll free)


We encourage you to read the important information given below. It may help you decide whether your financial needs may be met by engaging with us.



Nature and scope of financial advice service

These are policies that insure your personal and business assets.


We, through our advisers, provide financial advice service about General Insurance Products only from the following general insurance product providers (also known as insurers):

Ando Insurance Group Limited Dual New Zealand Limited NM Insurance Pty Limited
Chubb Insurance New Zealand Limited Elantis Premium Funding Limited* Vero Insurance New Zealand Limited
Classic Cover Insurance Limited IAG New Zealand Limited Star Insurance Limited

*Premium Funding Product Provider specifically for General Insurance Products to provide our customers with the ability to pay their general insurance policy premiums over regular instalments.

We do not provide financial advice service related to:

    1. Personal risk insurance (eg; life insurance, mortgage protection insurance, serious illness or trauma insurance, medical insurance, disability insurance, etc.)


You will need to consult appropriate specialists if you would like advice on “a” above.



Fees, expenses, or other amounts payable

We may charge an administration fee for our services. The amount is a flat fee charged at $75 + GST.



Conflicts of interest and commissions or other incentives

We have an obligation to put our clients’ interests first when making a recommendation.  Should any actual or potential conflicts of interest arise during the advice process.  We undertake to bring any such conflict of interest to your attention so that you may assess our advice objectively.


If you accept and act on our advice, we may receive a product provider commission. Conversely, if you do not accept and act upon our advice, we will not receive a product provider commission.


General Insurance Products

We, and Insure 247 will receive commission from the insurance companies who provide general insurance products. If you decide to take out a general insurance policy, then the insurance company will pay commission based on the premium that you pay.



All our advisers are salaried advisers.  In addition to their base salary, an employee may be entitled to commission, in accordance with the Performance Based Development & Incentive Plan.  This plan is based on the adviser’s level of performance across a balanced scorecard of individual, customer, team, and business metrics and compliance with applicable legislation, regulation, and the Code of Professional Conduct for Financial Advice Services.


Performance Based Remuneration

Our remuneration is based on the total amount you end up insuring (i.e., the more you insure, the more remuneration received by us).


To ensure that our financial advisers prioritise the client’s interests above their own, we follow an advice process that ensures our recommendations are made based on the client’s personal goals and circumstances. All our financial advisers undergo annual professional development refresher training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives received.


Other incentives

From time to time, various product providers (described previously) may also reward us and/or Insure 247, for the overall business provided to them. They may give tickets to sports events, hampers, or other incentives.


Other interests

In addition to being a Financial Adviser, Rachael Alexander is also the sole director and a shareholder of Max Money Group Limited.


Max Money Group, Insure 247 and/or some of our product providers periodically undertake a compliance review of our advice process.


Max Money Group and Insure 247 also engage an independent compliance consultancy firm to conduct ongoing independent compliance reviews. Product providers may also engage independent compliance consultancy firms to conduct ongoing independent compliance reviews.



Complaints handling and dispute resolution

We take all complaints seriously and work to resolve them as quickly as possible.


If you are unhappy with our financial advice service, and wish to make a complaint, please contact your financial adviser so he or she can try to put things right.


If you do not feel comfortable discussing your concerns with your adviser, you can:

  • Call us on 09 913 3011, or 0800 275 629 (toll free) between the hours of 8:30 am – 5 pm weekdays
  • Email us at
  • Write to us at Unit D1, 27-29 William Pickering Drive, Rosedale, Auckland, 0632, New Zealand (the address of our Head Office) addressing your letter to the attention of the Managing Director.


How your Complaint will be handled

We will deal with your complaint using our internal complaints handling process. Accordingly,

  • We will investigate your complaint by analysing the information you provided us; and
  • We may contact you to get additional information about your complaint.


We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint.


If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request), you may refer your complaint to Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service.


FSCL is our independent external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you and will help us to investigate or resolve your complaint if it is not resolved to your satisfaction using our internal complaints process.


You can contact the FSCL Scheme at:

Telephone: 0800 347 257 or +64 4 4723725
Address: Level 4, 101 Lambton Quay, Wellington 6011
P O Box 5967, Wellington 6140

Max Money Group is a member of the Financial Services Complaints Ltd (FSCL) – A Financial Ombudsman Service, and our FSCL Number is 7253.




Our obligations

We, Insure 247, and our financial advisers are bound by the following duties under the Financial Markets Conduct Act 2013 to:

  • meet the standards of competence, knowledge, and skill set out in the Code of Professional Conduct for Financial Advice Services (Code of Conduct), which form part of the wider regulatory regime for financial advice and ensure we have the expertise necessary to provide you with advice; and
  • give priority to your interests by taking all reasonable steps to ensure that the advice given to you is not materially influenced by our own interests or the interests of any other person connected with the giving of advice; and
  • exercise care, diligence, and skill that a prudent person engaged in the occupation of giving related financial advice would in the same circumstances; and
  • meet the standards of ethical behaviour, conduct, and client care set out in the Code of Conduct, to treat you as we should and to provide you with suitable advice


The above is only a brief summary of the duties that we have. More information is available by contacting Max Money Group Limited, or by visiting the Financial Markets Authority website.


The Code of Professional Conduct standards can be read here.


Your obligations

If you obtain insurance, you have a duty of disclosure to advise us of any significant matters or changes that the insurance company or insurance companies should be made aware of before making their decision to provide insurance cover or covers. Some examples of significant matters or changes include claims history, instances if you were denied insurance in the past, etc., not already disclosed to us at the time of making the insurance application, etc.



Copy of this document

A copy of this disclosure statement can be downloaded from this page, or requested by contacting us on, or by a phone call to 0800 275 629.


Last updated: May 2024