What do Insurance Advisers do?

Insurance Advisers are specialists in insurance protection. They help you identify the risks and provide professional insurance advice, along with arranging insurance policies that are most suitable for your particular circumstances. With any claims, an Insurance Adviser can assist you to ensure a quick and satisfactory solution.

Why should I use an Insurance Adviser?

Wrong or inadequate protection can leave you financially and emotionally drained at time of a claim. As experts in insurance, our Insurance Advisers can help you make sure the cover you get is exactly what you need and the price is always competitive. In addition, your Insurance Adviser is your advocate. They work for you and act in your best interests.

What is the cost of using an Insurance Adviser from Max Insurances?

We may charge an administrative fee of $75, but other than that, it will cost you nothing other than a little bit of your time.

Is it cheaper to contact the insurer directly?

No, not at all. In fact, when you use an Insurance Adviser, often your premium quote(s) may come out to be lower.  This is because at Max Insurances we are part of the steadfast network which provides us with access to multiple Insurance providers on their panel and is therefore able to ensure your premiums remain competitive. By using an Insurance Adviser, you can also get extra support and services, including help if you need to claim.

If I already have insurance, can Max Insurances still help?

Yes. We provide a free, no obligation, review of your insurance to make sure that the insurance cover is right for you and the premium is competitive.

How do Insurance Advisers at Max Insurances get paid?

Our Insurance Advisers are salaried advisers. Generally, Insurance Advisers receive commission from the relevant insurance product provider for placing a policy with them.  Insurance providers see us as another distribution channel for business and are happy to pay us for securing the right insurance for our customers with them.  This is great because it means we do not need to charge our customers for our Insurance Advice services and instead can focus on finding the most suitable insurance provider with the most suitable cover and pricing.

How do I get a quote from Max Insurances?

Getting a quote from us is simple and easy. It takes you a few minutes to complete our online form. Or you can give us a call on 0800 ASK MAX (0800 275 629), and we will gather the information needed from you over the phone.

From there, an Insurance Adviser will be in touch.  If within business hours, this will generally be within 2 hours.  The Insurance Adviser will confirm your details and then based on this information and what you are looking for, provide you with a quote(s) for your review.

How should I choose an insurance policy?

As experts in insurance, we will take the time to understand your insurance requirements, work out what level of cover you need, and help you find the right cover at a competitive price.  We like to work closely with our customers, answering any questions to ensure that the policy chosen is understood and the right one for you.

What is an excess?

An excess is the contribution you are required to pay if you make a claim under your policy.

What payment options do I have?

We have a variety of payment options that allow you to pay your premiums weekly, fortnightly, monthly or annually.

What happens if my situation changes?

If you need to make changes to your policy, please contact us either via email, or give us a call on 0800 ASK MAX (0800 275 629), and we will pass on the information to your insurer. If you are not sure whether a change will affect your insurance policy, it’s always a good idea to have a chat with us.

What happens if I need to make a claim?

Simply give us a call on 0800 ASK MAX (0800 275 629) and we will assist with your claim by liaising with the insurance provider and acting on your behalf to bring your claim to a successful resolution.

Does Max Insurances help with any ongoing service?

Yes, at Max Insurances, we aim to build lifetime relationships with our customers.  Part of our ongoing service is to contact you annually to ensure that you continue to be happy with your insurance provider and that your premiums remain competitive.

If something comes up in the meantime, we are always here to help with any insurance related questions, insurance reviews, changes to policy, and claims if need be.  Please feel free to call us direct on 0800 ASK MAX (0800 275 629), or email us on our contact form.

What happens if I need more money to replace my insurance item(s) after a claim?

Within our Max Money Group, we have a personal loans division, where we have helped thousands of Kiwis with their finances since 2012. If you have any financial pressure, due to your insurance claim then please check out  Max Loans and we will work hard on your behalf to get you the money you need.

Do you have a question we haven’t covered?

Get in touch using the form below and we are happy to answer all your insurance related questions.

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