If your insurances were arranged by another party before our appointment:
- We will not be liable for any payments made in relation to those insurances prior to our appointment, including premiums and claims.
- Within 60 days of our appointment or as soon as practicable after receiving the relevant documents, we will review the insurance policies and discuss any relevant issues we identify with you.
- We will not be responsible for the adequacy or appropriateness of those insurances for your needs until our review is complete and any recommended changes are implemented.
We will not be held responsible for the actions of any insurer or their ability or willingness to pay claims, return premiums, or fulfil their financial or legal obligations.
The maximum aggregate liability of the brokerage and Community Broker Network NZ Limited and any of our related companies arising out of or in connection with these Terms will be limited to NZ$ 1,000,000.00.
We will not be liable for any indirect, special, or consequential loss, or any loss of business, loss of profit, or loss of data, regardless of how it arises.
File Retention Policy
We retain paperwork and correspondence related to your matters for at least seven years. After this period, we may arrange for the files to be destroyed without consulting you.
For certain types of insurance, it is possible that you may need to make a claim against a policy long after this seven-year period. It is your responsibility to keep your paperwork and correspondence in a safe place.
Disclosure of Interest
We make every attempt to appropriately manage any situation in which a conflict of interest may arise. If we become aware of any potential conflict of interest, we will disclose it to you.
Free Look or Cooling Off Period
Certain insurers may offer insurance policies that include a “free look” or “cooling off” period. During this period, you have the right to cancel the insurance without incurring any penalty or providing a reason, within a specified timeframe from the policy’s commencement.
To exercise your right to cancel within the “free look” or “cooling off” period, you must provide written notice to us from a person(s) authorised to represent each of the parties named as insured, quoting your policy number.
If you cancel the insurance within the “free look” or “cooling off” period, in accordance with any other requirements set by the insurer, the insurers will typically refund any premium paid, provided no claims have been made. In such cases, our commission will also be refunded.
Complaints and Disputes
Should you wish to make a complaint, in the first instance let us know, and we will try to resolve your complaint to your satisfaction. We aim to resolve your complaint within 40 days of its receipt and advise you, in writing, our proposed resolution to your complaint. For more information about our internal complaints process, please refer to our Important Information disclosure.
If we cannot resolve your complaint within 40 days of receipt (or any additional time you have given us thereafter, at our request), you may refer your complaint to our Approved Dispute Resolution Scheme. For further information, please refer to our Important Information disclosure.
Termination
Either party has the right to terminate these Terms by providing written notice of cancellation to the other party. The termination notice shall specify the effective date of termination, which may be immediate.
In the event that we receive a cancellation notice from you or provide you with a cancellation notice, we will cease to provide any services on the date of cancellation. This includes withdrawing from any ongoing negotiations with insurers or other parties, such as claims or policy renewals. We will also refund any premiums received from you but not yet disbursed and, upon request, provide you with copies of relevant correspondence we have had with your insurer(s) regarding any current claim.
Please note that providing us with a cancellation notice will only terminate our provision of services to you and will not terminate your policies. We will not cancel any of your policies without specific written instruction from authorised representative(s) of each named insured party. Additionally, we may require approval from any interested parties mentioned in the policy. It is important to acknowledge that:
- We may not be able to cancel a policy without the insurer’s approval.
- Some policies may contain non-cancellation clauses or cancellation penalties, for which you will be responsible for payment.
Notices
Any notice, request, demand, or other communication required or permitted to be given under these Terms must be in writing and may be delivered by hand, sent by prepaid mail, or by email to the respective parties at their addresses.
You agree to promptly notify us of any changes to your contact details.
Entire Agreement
These Terms, including any attached schedules or addenda, constitute the entire agreement between you, us and Community Broker Network NZ Limited with respect to the subject matter herein and supersede all prior discussions, negotiations, understandings, and agreements, whether oral or written.
Amendment
These Terms may only be amended or modified in writing and signed by both parties.
Waiver
No failure or delay by either party in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege.
Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable under any applicable law, such provision shall be deemed deleted and the remaining provisions shall remain in full force and effect.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of New Zealand. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts.
General
We will maintain the confidentiality of all information you provide to us about yourself and only disclose it in the normal course of negotiating, arranging, and administering your insurance, unless required by law or if the information is already in the public domain.
We handle personal information collected and held about you in accordance with our Privacy Statement. The Privacy Statement is an integral part of these Terms.
With your explicit consent in compliance with the Unsolicited Electronic Messages Act 2007, we may include your details in our marketing database to send you email communications regarding our business or the insurance industry. You have the right to revoke this consent at any time, and we will remove you from our marketing database.
Any failure by us to enforce any right or obligation under these Terms will not limit or waive our right to subsequently enforce such right or obligation.
If any part of these Terms becomes invalid or unenforceable for any reason, the remaining terms will continue to apply, with any necessary modifications to ensure their continued effect.
These Terms are governed by the laws of New Zealand, and the parties submit to the exclusive jurisdiction of the New Zealand Courts.
No cover or action by us shall be considered taken or given until confirmed by us in writing.
By proceeding with the service I hereby agree to the Terms of Engagement.
Last updated: October 2025
